AI Agents
Autonomous systems that plan, use tools, and complete multi-step work — with humans in control of the outcome.
What it is
An AI agent is a system that can plan a sequence of steps, call external tools or APIs, and complete a multi-step task with limited human input — as opposed to a single-turn chatbot that only responds to one message at a time. Tercer Labs builds agents scoped to specific, high-value workflows, with clear boundaries on what they can act on and when a human must approve the outcome.
Where it applies
Research and synthesis agents
Agents that gather information across multiple sources and produce a structured brief.
Operations agents
Agents that monitor systems, detect issues, and take predefined corrective actions.
Workflow agents
Agents that carry a task across multiple systems — pulling data, drafting output, and routing for approval.
Customer-facing agents
Scoped agents that resolve common requests end to end and escalate the rest.
How we deliver it
Scope definition
We define exactly what the agent can and can't act on — no open-ended autonomy.
Tool & permission design
We build the specific tool integrations the agent needs, with least-privilege access.
Testing under real conditions
We run agents against real historical scenarios before granting production access.
Supervised rollout
We launch with human approval checkpoints and expand autonomy as reliability is proven.
What you get
- Completes multi-step work without constant human prompting
- Scoped permissions prevent unintended actions
- Frees skilled staff from repetitive multi-system tasks
- Scales to handle volume spikes without adding headcount
In practice
- An agent that triages incoming client work requests and drafts a response for approval
- An agent that reconciles financial records across systems and flags discrepancies
- An agent that monitors deadlines across active matters and escalates at-risk items
Questions about ai agents.
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Let's build something your team will actually use.
Tell us about the workflow you're trying to fix. We'll tell you honestly whether AI is the right answer.