Legal
Cutting billing cycle time for a regional legal consultancy
A multi-partner legal consultancy replaced manual time entry and billing narratives with an automated capture and drafting workflow.
The challenge
Associates were losing billable hours to inconsistent time entry, and billing narratives took partners hours each month to review and rewrite before invoices could go out.
Our approach
- 01Mapped the existing time capture and billing approval workflow end to end
- 02Deployed automated billable-hour surfacing from calendar and email activity
- 03Introduced AI-generated billing narratives with a structured partner review step
The results
Monthly billing cycle time
9–10 business days
3–4 business days
Partner review time per invoice batch
~6 hours
~1.5 hours
Recorded billable hours per associate
Baseline
Meaningfully higher, driven by automated capture
The outcome
The firm shortened its billing cycle by more than half and recovered billable time that was previously going unrecorded, without adding administrative headcount.
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